FAQs

Box Size v's Required Qty
Under each product you will notice 'Box Size' and 'Required Qty'. These are separate.

  • 'Box Size' signifies how many items come in a full box (for reference purposes) 
  • 'Required Qty' field (far right) is where you specify how many items you actually require (what you would like quoted) 

Example: you require Zinc Hex Nuts. The 'Box Size' states 200 but you're only after 150 - that is okay, you enter 150 under 'Required Qty' then add to cart. If however you required 190, it would make sense to request 200 to make the full box. 
How do I add products to an enquiry cart?
You can add multiple products to an ‘Enquiry Cart’, which is then emailed to your nearest branch who will deal with your requirements.

  1. Search for the product (via the search bar or product tabs/navigation)
  2. Click on the relevant product page 
  3. Use the product variant filters to drill down the selection
  4. Add’ the desired item(s) and required qty’s to the ‘Enquiry Cart’ 
  5. To process the enquiry, click on the ‘Enquiry Cart’ at the top right-hand tab
  6. Adjust the enquiry if required, then fill in details and any notes (additional questions etc.) 
How do I search for a product?
There's multiple of ways to find the product you're after.

Online
  • Search bar: Use the product name or code > then press enter
  • Navigation: Use the drop down category titles and sub titles > to drill down your search

Product Guide
If you find it easier, you can scroll through your local product guide to see our range.

Assistance
Alternatively, you can speak to one of our technical experts at your nearest branch via phone or email.


I can’t find a product online… how can I get it?
We supply standard and non-standard fasteners in addition to a wide range of industrial supplies. We’re constantly adding products to our website, however the website doesn’t include every single SKU available to us.

If you can’t find an item, please either submit an online enquiry or contact your local branch to discuss your requirements further. 
Why can’t I see pricing on your website?
We are currently working on a customer portal for our website. This portal will enable you to login and access your contract pricing + much more. Stay tuned for more on this development...
Where is my nearest branch?
To find your nearest branch, please see our location map.
How do I go about setting up one of your inventory management solutions?
Please either contact your local branch or email ustock@unitedfasteners.com.au with your contact details and a brief overview of your requirements. One of our external sales teams will then contact you and arrange a site visit to work with you to identify the best possible solution for your business. 
Can you deliver product/s on the same day or schedule a delivery?
Yes, to both. Pending stock availability and delivery locations we will meet your service requirements. Once your sales enquiry has been finalised you will be contacted by your local branch to confirm timelines and windows for your delivery. We pride ourselves on our attention to service and exceeding the demands of your industry.
Where can you deliver to?
We have a national footprint, with 11 branches across Australia. This national presence, combined with our on-the-road and phone-based sales teams, enables us to meet the needs of our customers regardless of location.
Still require assistance?
 Please contact us.