FAQs

You can add multiple products to an ‘Enquiry Cart’, which is then emailed to your nearest branch who will deal with your requirements.

There's multiple of ways to find the product you're after.

Online

Product Guide
If you find it easier, you can scroll through your local product catalogue to see our range.

Assistance
Alternatively, you can speak to one of our technical experts at your nearest branch via phone or email.

We supply standard and non-standard fasteners in addition to a wide range of industrial supplies. We’re constantly adding products to our website, however the website doesn’t include every single SKU available to us.

If you can’t find an item, please either submit an online enquiry or contact your local branch to discuss your requirements further. 

We are currently working on a customer portal for our website. This portal will enable you to login and access your contract pricing + much more. Stay tuned for more on this development...

Not yet, but it's coming. Account customers will be able to access customer-specific pricing when logged into their account. More to follow soon...

To find your nearest branch, please see our location map.

You can complete our credit account application form online. Alternatively, you apply in branch or request for a physical copy to be sent to you.

Yes, to both. Pending stock availability and delivery locations we will meet your service requirements. Once your sales enquiry has been finalised you will be contacted by your local branch to confirm timelines and windows for your delivery. We pride ourselves on our attention to service and exceeding the demands of your industry.

We have a national footprint, with 14 branches across Australia. This national presence, combined with our on-the-road and phone-based sales teams, enables us to meet the needs of our customers regardless of location.

DIFOT stands for Delivery In Full, On Time. It’s how we measure our delivery performance - ensuring you receive the right products, in the right quantity, when promised.

At United Fasteners, DIFOT is our benchmark. With large stock holdings and a national branch network, we work to minimise downtime and keep your projects on track.

Delivery cut-off times may vary slightly by branch. For urgent orders, we recommend placing them as early as possible and contacting your local branch directly.

If timing is critical, our team will work with you to find the fastest available solution.

If an item is unavailable, we’ll advise you promptly with:

Clear communication helps you plan and avoid delays.

Our experienced team provides technical advice across fastening systems, construction anchoring and industrial applications. Whether it’s load ratings, corrosion resistance or compliance requirements, we’re here to help. 

Yes. Through our established supplier network, we can source special or custom fasteners to meet project specifications.

Lead times vary depending on the product, but we’ll provide clear timeframes and options upfront.

Yes. We provide tailored inventory management solutions to reduce stock-outs and improve efficiency. This may include:

Speak with your sales representative to discuss a solution suited to your business.

Please either contact your local branch or email ustock@unitedfasteners.com.au with your contact details and a brief overview of your requirements. One of our external sales teams will then contact you and arrange a site visit to work with you to identify the best possible solution for your business. 

We are Australia’s largest independent distributor of fastening products and industrial supplies.

As a family-owned Australian business, we combine:

We don’t just supply products, we build long-term partnerships.

Please email marketing@unitedfasteners.com.au with any issues or additional queries. 

 Please contact us.