Shipping & Returns

Shipping & Returns

We understand the need for products to be delivered quickly and around your requirements.

We have a national footprint, with 11 branches across Australia. This national presence, combined with our on-the-road and phone-based sales teams, enables us to meet the needs of our customers regardless of location.

Our extensive stock holdings and carefully selected local couriers allows us to offer a flexible and efficient service, which not only meets but exceeds our customer delivery expectations.

 

1) Add your preferred delivery date to your enquiry

Note your preferred delivery date within the ‘Comments’ section of the ‘Enquiry Cart’.

2) We’ll be in touch

Once your enquiry has been placed, your local branch will contact you within 1 business day to confirm pricing, availability, and delivery lead times.


Our Returns Policy

Any claims that the Products are not in accordance with our Terms, or a Purchase Order must be submitted to the Seller (with particulars) within 7 days of delivery. If the Customer fails to give that notice, then to the extent permitted by law, the Products must be treated as having been accepted by the Customer and the Customer must pay for the Products in accordance with these Terms.

Products approved for return by the Seller must be returned in an undamaged, good, and saleable condition. Claims for non-delivery must be made to the Seller within 14 days from the date of invoice. If the Seller authorises the return of undamaged Products, the Customer must pay the Seller a restocking fee of 15% of the invoiced cost of the returned Products. To the extent permitted by law, any Products manufactured or purchased by the Seller exclusively for the Customer may not be returned to the Seller.